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The Ticket Factory

Contact Details

Don't forget to mention ESD when contacting us!

Where To Find Us

Level 3
Centre Core, The NEC
Birmingham
West Midlands
B401NT
United Kingdom

Map & Directions

Services We Offer
  • Tickets
  • Advanced Ticket Sales
About Us
We launched The Ticket Factory in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey.

We’ve got the customer service ethos, the experience and authority of more than 25 years as the UK’s most successful venue box office for The NEC, LG Arena and The NIA - and now the scale and reach of a national ticketing agent.

Whether it is our secure website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.
We launched The Ticket Factory in 2007 to offer you a compelling alternative to other ticket agents by putting you at the heart of ticket purchasing journey.

We’ve got the customer service ethos, the experience and authority of more than 25 years as the UK’s most successful venue box office for The NEC, LG Arena and The NIA - and now the scale and reach of a national ticketing agent.

Whether it is our secure website or your dedicated contact centre, we are here to make the ticket purchase as easy as possible.

Our values

   * Our venue-based background has shaped the way we work and value high customer service ethos
   * We’ve invested heavily in leading edge technology to meet the demands of the biggest event releases, while caring passionately about each individual ticket buyer’s experience
   * We offer value for money and make sure that 95% of our booking and transactional fees are cheaper than our competitors. We constantly benchmark our prices against our competitors to ensure we maintain our edge.
   * We’re flexible and responsive. Our knowledge of live events and exhibitions is second to none. We’re friendly, approachable and know what matters to you.
Contact The Ticket Factory

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