The Vintage Red Bus Company Reviews

120  Excellent
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had a great experience using The Vintage Red Bus Company for our wedding!

We had a great experience using The Vintage Red Bus Company for our wedding! The team were really responsive and helpful in answering our questions, it was easy to coordinate with them in the run up to arrange the logistics (including delivering fizz & glasses for them to bring chilled on the day) and the team were flexible about timings to allow plenty of time for photos etc. Would highly recommend them!

Date of experience: 24 February 2024


Rated 5 out of 5 stars

Whole experience was exceptional

Excellent company, booking smooth & flawless. Bus was clean & exceptionally decorated. The driver & conductor were dressed appropriately & smart, they were friendly & professional. Everyone thought the experience was great, all in one place, no stragglers. I would highly recommend.

Date of experience: 20 February 2024


Rated 5 out of 5 stars

We had the best experience from The…

We had the best experience from The Vintage Red Bus Company for my mother's 70th Birthday party. Conor was brilliant and so efficient at answering all my questions, and Omar and James were excellent on the night too. Thank you again :)

Date of experience: 13 January 2024


Rated 5 out of 5 stars

Hired a vintage bus for our wedding and…

Hired a vintage bus for our wedding and I cannot recommend enough. Not only was the customer service excellent from start to finish, they always replied swiftly and went above and beyond to make sure I felt comfortable and in control. The bus experience itself was incredible, it was decorated beautifully, the photos with it our gorgeous and the bus driver and conductor made everything so special. I thought it was a great and competitive price too. Highly recommend.

Date of experience: 08 January 2024


Rated 5 out of 5 stars

Incredible experience and service for wedding on New Year’s Eve

What an incredible service and experience. Neil Timberlake and Keith Butcher provided the most outstanding care on the day. We got married at Camden Town hall and had the journey to Farringdon for our reception. The bridal party had a long delay - Neil and Keith were so accommodating and offered to wait for as long as it takes to make sure we could still utilise the bus! It was there in good time and the guests absolutely loved it. We got some lovely photos too! Truly perfect and the tickets are a fab touch. I was worried we might be cold as it’s partially open but we weren’t at all - all warm and toasty and guests loved this New Year’s Eve trip for wedding! Also a big thank you to Connor for all the communication - so responsive. This service was all round 10/10!

Date of experience: 31 December 2023


Rated 5 out of 5 stars

The Vintage Red Bus Company are a…

The Vintage Red Bus Company are a pleasure to deal with. They guide you through every step of the way, respond quickly and nothing was too much trouble.
Our wedding guests loved the champagne London sightseeing tour - even though it was 31 degrees in September!
Totally recommend booking them.

Date of experience: 08 September 2023


Rated 5 out of 5 stars

Prom transport in style

We recently hired a Routemaster double decker for my sons year 11 Prom. From first contact the service was exceptional with very quick responses to my emails. Nothing was too much trouble including adding school coloured ribbons to the front of the bus. The kids were really excited to travel together to their prom and exclaimed as they got on, saying it was so cool. Thank you to all who helped make this special occasion even more memorable. Highly recommended.

Date of experience: 03 July 2023


Rated 5 out of 5 stars

Wedding bus hire

Vintage Red Bus Company transported us and our guests from our wedding ceremony to our reception in central London. They were great to work with from start to finish - Conor answered all our questions quickly and clearly and the team on the day were lovely. We got some drinks delivered to their depot which were provided in an ice bucket on the day and they also let us serve snack boxes for our guests to eat on the journey. Definitely recommend them for anybody who wants to hire a routemaster!

Date of experience: 18 March 2023


Rated 5 out of 5 stars

Brilliant and reliable wedding transport

We hired a vintage bus for our wedding day. The team were incredibly responsive from our very first enquiry. We felt like we were in safe hands from the start and that didn’t falter for a moment on the day. They arrived exactly as planned and with plenty of time, arranged relevant permits and planned their routes, and welcomed our guests aboard. It ran without a hitch and without any involvement from us on the day (same cannot be said of local taxi firms!) They include lovely details like decorations in the colour of your choice, tickets, and a personalised board on the front of the bus. Thanks team, and we wouldn't hesitate to recommend you!

Date of experience: 16 June 2023


Rated 5 out of 5 stars

Excellent service

I hired The Vintage Bus Company for my husbands 60th birthday on Saturday 1st July we went to Windsor races and the totally experience from booking our trip last year to getting off the bus after the races was absolutely brilliant NOTHING was to much trouble and every question was answered
Special thanks to Conor in the office and soo sorry don’t want to get their names wrong but the driver & conductor on the bus …. TOTALLY TOTALLY RECOMMEND …MASSIVE THANK YOU !!!!

Date of experience: 01 July 2023


Rated 5 out of 5 stars

Excellent service

Excellent service, Bus was decorated with the Bride & Grooms name and date of wedding, both driver and conductor were A1, the children loved the little ticket keepsakes they received as they entered the bus. Guests loved it, we used it to go to the wedding venue, then back to the sit down dinner, and final drop off the evening venue. People in the streets along the way were beeping the car horns and waving. a very nice day.

Date of experience: 07 April 2023


Rated 5 out of 5 stars

Wedding bus!

Had a bus hire in Windsor for my recent wedding.
Communication was fab, the added touches of choosing the colour ribbons, flowers and personalising the screen on the front of the bus was amazing (which we got to keep!)

I didn’t go on the bus myself as the bride but my guests really enjoyed their trip, was a highlight and was told the driver and conductor were lovely.

The bus even waited for myself and my husband to arrive to have some videos and photos with.
Thankyou so much

Date of experience: 15 July 2023


Rated 1 out of 5 stars

Contract breached, no compensation

Sadly we were really disappointed by our experience with this company. We had agreed to use them to provide transportation for our wedding, which involved two trips and tickets being issued to our guests. Sadly we only got one trip, with more than 90 guests being shoved onto a double decker bus with capacity for only 70. We felt our guests were put at risk. Additionally we didn’t receive any of the tickets that were meant to be handed to our guests. On complaining, the company admitted they had not delivered to contract, but refused to offer any refund of the total cost. Sadly we would suggest avoiding and finding a company that provides the service promised.

Date of experience: 20 August 2022

Reply from The Vintage Red Bus Company

Hi Peter,

My apologies we were unable to provide the service to your expectations. I know that we had a very difficult situation on your wedding day, in which our driver had suffered a fall and sprained his ankle, which left him in pain when getting in/out of the bus. I know the driver and conductor were very keen not to let you down on your big day and their biggest concern was ensuring your guests were safely moved to the venue, and not left behind without any transport.

Our driver falling over is obviously a complete accident and was unintentional. In light of this incident, our driver agreed with the best man that we divert via an alternative route, and also complete a single trip instead of the originally proposed 2 trips. It was with the best man’s consent that this change was made. In general we work to the instructions of our customers, so we are guided by yourselves and the wedding party. I understand this is different from the original plan but it was agreed on the day, in consideration of our driving falling over. Because the amendment was working to the instruction of the best man, we didn’t feel a refund was warranted in this instance.

When completing any hire, safety is our top priority we can assure you we would never put any of our passengers in any danger. Our driver would also not have continued had he felt unable to do so safely. The driver had concerns about getting in/out of the cab given that these 1960’s buses have a large step and whilst he was in a lot of discomfort from his injuries, he felt safe to carry on at that stage. The alternative to this was the potential of the driver being unable to continue, leaving all your party stranded with no means of transport. I believe the driver was thinking in the interests of you and your guests on this date when the trip was completed, in order to not let you down on your day.

I understand the tickets were not handed out as well. This was a consequence of the unexpected incident that occurred. The conductor forgot amongst everything going on and I apologise for this. As per our website, we offer this as a free optional extra to our service.

Kind regards
James Thorpe


Rated 5 out of 5 stars

Absolutely fantastic!

We used Vintage Red Bus company for our wedding transport between our ceremony and reception venue. With our ceremony being in Twickenham and the rugby final ending up falling on the day of our wedding, we were nervous about the bus making it on time but we needn't have worried - it was ready waiting for us. The bus was perfect, and James and Adam (our driver and conductor) were both fantastic. Our guests loved it!

Date of experience: 24 July 2022


Rated 5 out of 5 stars

The Vintage Red Bus Company were…AMAZING

The Vintage Red Bus Company were absolutely fantastic - from answering all our queries throughout the booking process through to providing an amazing service for our wedding guests. Our guest loved the tour around Central London whilst sipping Prosecco! Can't recommend enough!

Date of experience: 23 September 2023


Rated 5 out of 5 stars

Wedding Bus

Neil and his team Chris, Cathy, Phil and Roger were brilliant. We needed two vintage routemasters to take the wedding guests from the centre of Oxford to Little Wittenham. They had to contend with dreadful road works that resulted in Oxford being gridlocked but they were on time. Then Floods at Clifton Hampden and the church being at the end of a small road with parked cars and low hanging trees. Navigated with great skill. Totally professional, reliable and wanting us guests all to have a great day - what more could you want?

Date of experience: 24 February 2020


Rated 5 out of 5 stars

Fantastic service and such a special experience

Just fantastic from first contact to the day itself: efficient, courteous, helpful service and a unique experience offered. Everything was exactly as agreed and the bus (we had single decker) looked even better than I imagined, inside and out. Such a special way to transport our guests. Everyone loved it. We had restricted space for turning at the pick-up/drop-off point and Neil was brilliant at managing this.

Date of experience: 09 September 2019


Rated 5 out of 5 stars

The Bus was booked for a Birthday…

The Bus was booked for a Birthday celebration, We all had a fantastic time, visiting 2 places of interest. The journey was fun and exciting, The crew made us all very welcome and we treated the the time we had to the best we could. When we arrives at the 1st venue, children and adults could inspect the drivers cab and venture around the bus if they wished. The Bus route No. was changed to coincide with me getting younger during the trip not older, hence 60 to 40, then to 21. Everyone thought it a brilliant party start my Grandson said Best Party Ever Nanny. says it all!!!

Date of experience: 24 June 2023


Rated 5 out of 5 stars

Beautiful shiny red bus, excellent and reliable service!

We couldn't have been happier with the service provided by James and his team. The red bus is SO shiny and clean, with decorations and everything. Professional and communicative service leading up to the day. Safely driven and thoughtfully planned. We had champagne on the way back from the wedding ceremony - all dealt with accommodatingly (we provided the champers and plastic glasses). Patient, smart and courteous driver and staff. The perfect way to travel!

Date of experience: 03 October 2016


Rated 5 out of 5 stars

May 2022 Wedding

Booked for Wedding in May 2022. Every time we contacted the team, they were so helpful with questions and our Wedding day went seamlessly.
They fantastically got all of our guests to the Church and back – despite an accident which held up the traffic, the driver was able to re-route and get there still without any delay!
The personalised tickets went down fantastically with our guests, that was such a great touch. The personalised signs, flowers and ribbons looked great too. Everyone enjoyed being able to sing along to the music too. Would 100% recommend.

Date of experience: 20 June 2022