The New Black Coffee 

Not a review but a warning that this companies telephone number has phoned me twice today and it seems to be some kind of debt agency????

Date of experience: 14 February 2022

The New Black serves incredible coffee. Dramatically better than the high street chains.

I've become a regular and now I find Starbucks and the like bitter and unpalatable.

The New Black has opened my eyes to (and my other senses) to how amazing top notch specialty coffee can be.

The smell, the balanced taste (no sugar required), the whole experience is superb.

Date of experience: 13 May 2019

arranged a pop up event within my lobby area in central london with the New Black Coffee for my occupiers. The coffee tasted great. the barista station looked fantastic. it was very well executed by Harry and Guy. My Barista on the day (Sergio) was also very friendly and attentive to everyone, and my occupiers really loved it. I would most definitely recommend this company to anyone. keep up the great work guys and thanks again for the opportunity. Kind regards B ( One Chapel Place)

Date of experience: 29 March 2019

The coffee is well made and tastes delicious + you get a reusable cup each time - all of which makes up for the time it can take to craft your order. The only reason I am putting 4/5 stars is because the app doesn’t let you add syrup shots. I’ve asked the staff multiple times and it’s clear that the app isn’t 100% set-up yet. But it means that in order to use the app for my order I need to be in the shop already so that I can clarify I’d like a syrup shot with my order.

Date of experience: 13 May 2019

Two star for the coffee, 0% for customer service, while the coffee was great the staff at the Philpot Lane are very unfriendly.

On one occasion tried to order via the app, it failed to work - I went to the shop, was asked to come back in 10 minutes - later I was able to order via app after about 10 minutes but getting there I still had to wait another 5 minutes totally being ignored by the staff.

Got the coffee, bought some drinks & snack - the staff totally absent minded forgot to charge for the snack, his female colleague gave me dirty looks instead of an apology.

To the shop review your teams attitude to customers, this incident happened on the morning of 13/05/2019 btw 7:00 - 8:00 am.

Date of experience: 14 May 2019

Always great service but the quality of coffee I think isn't the same as when they started out unfortunately. They used to offer a choice of blends and roasts in the beginning plus nicer pastries. Now it has become pretty standardised but I still use them for convenience as they are in my lobby.

Date of experience: 13 May 2019

The new black coffee were a pleasure to deal with at our event. The coffee was delicious and the staff serving us were so knowledgeable about the brand. One of the things we loved was that the cups and their lids were compostable and so everyone could have a guilt free coffee. Would most definitely recommend them at any event in the future.

Date of experience: 16 April 2019

Very helpful & engaged

Guy got a quote over to me straight away and kept me updated throughout the process. When an issue occurred with the venue he did everything in his power to resolve this - everything was perfect in the end. Great tasting coffee, too!

Date of experience: 22 March 2019

From the beginning of the booking to the end, working with Guy and the whole team from The New Black coffee was easy and enjoyable. Working in events can be a busy and pressured environment but TNBC offered our team an excellent service. Always polite, always professional and highly recommend from us, Elite Squad London.

Date of experience: 11 April 2019

The New Black Coffee offered 2 Fitzroy Place a welcoming start to the morning, the pop up delivered here received great feedback from our customers and they commented on how friendly the staff were. Sadly due to low footfall in the reception and nature of our offices hosting international companies with hot desk UK presence we could not continue to sustain this concept on both parts however I would highly recommend to other businesses who are looking to bring in a coffee company. Guy was our point of contact and made the on boarding process really straight forward and kept me up to date with any changes and offers.

Date of experience: 12 April 2019

Amazing coffee, amazing service! Their use of reusable cups and the discount you receive when you bring it back is great.

Date of experience: 13 May 2019

The team are always friendly and having always ordered from the APP, my coffee is always ready as soon as I walk in the office. Great service.

Date of experience: 14 May 2019

Ordering my coffee in advance is really convenient and the staff were really helpful and friendly.

Date of experience: 13 May 2019

Without a doubt, the best range of coffee, and quality of coffee provided by the one coffee house

Date of experience: 14 May 2019

Excellent service and a great variety of teas and coffees. I strongly recommend them!

Date of experience: 02 July 2019

One of the best coffee places in london and friendly staff. Highly recommend this place.

Date of experience: 13 May 2019

Amazing service and great app, every update gets it better

Date of experience: 13 May 2019

The app works well, the coffee is superb and the staff are always friendly. What more could you ask for?

Date of experience: 15 May 2019

Decent coffee, easy to use app, frendly staff, what's not to like.

Date of experience: 13 May 2019

Good coffee, great staff (Canary Wharf)

Date of experience: 14 May 2019