Rubylemon Reviews

70  Great
TrustScore 4 out of 5

3.9

In the Recruitment Service category

Write a review

Company activitySee all

Reviews3.9

70 total


Sort:


Rated 1 out of 5 stars

Ruined Party/Horrible Service

I hire server from RubyLemon for my daughters quinceanera. The party started at 6pm. I requested that the employee pick up the food at 5pm and have it set up by 6pm to serve. I paid for them to stay for the entire event to refill and keep the area clean.

They picked up the good at 6pm and only because I called asking why the good hadn't been picked up at 5pm. They dropped the food off at the left. Did not make contact with anyone. Left the food in the containers and left the event.

I had no one to set up the food, serve and refill the food. I called and they replied that they did not know why the employee left. They could not send a replacement and would refund me my money. Because of their actions my daughters party was pushed back 1 1/2 hrs during a 5 hr party. Our family couldn't enjoy themselves because they had to pick up where RubyLemon failed.

They provided an excuse in the response below but they took the job and should have followed through. There was no safety issues with picking up food, setting it up and refilling it. It makes no sense what you are saying. The restaurant called me at 6:00pm saying no one showed up to pick up the food. The food was suppose to be picked up at 5:00pm. So initially the person was already one hour late.

Date of experience: December 01, 2023

Reply from Rubylemon

Dear Rosalia, Thank you for taking the time to share your feedback regarding the service you received from RubyLemon for your daughter's quinceañera. We take all feedback seriously and are deeply sorry that your experience did not meet the high standards we strive to maintain. To address the concerns you raised: * Food Collection Assistance: We acknowledge that, in an effort to assist beyond our standard scope of services, we agreed to help with the food collection. This is not a service we typically provide, and it was offered in good faith to support your event's success. Unfortunately, this decision led to unforeseen complications. * Staffing and Safety Concerns: The load required for the food collection was significantly more than we had anticipated, which raised legitimate health and safety concerns for our staff member. Upon realizing the discomfort and potential risk involved, the staff member felt it necessary to remove herself from the situation. We understand this decision impacted the event, and for that, we are truly sorry. * Communication and Resolution: We attempted to find a suitable replacement as soon as we were informed of the situation. Despite our efforts, we were unable to secure additional support at such short notice. We remained in communication with you throughout this process and, recognizing the impact on your event, issued a full refund. In light of your experience, we have taken steps to ensure this situation does not recur, including clarifying the scope of services we offer and reinforcing our health and safety protocols. We have also reviewed our emergency response procedures to improve our handling of unforeseen issues. We deeply regret the inconvenience and disappointment caused during such a significant occasion. RubyLemon is committed to learning from this experience and to making necessary adjustments to prevent similar situations in the future. We would welcome the opportunity to discuss this matter further with you and to explore how we might restore your confidence in our services. Please feel free to contact us directly at your convenience. Once again, we apologize for the shortcomings in our service and thank you for bringing these issues to our attention

Advertisement

Rated 5 out of 5 stars

Great experience with Renard and Thuy

We were fortunate to have two members from Rubylemon help us at our daughter's engagement party. Thuy and Renard were amazing. They arrived on time and were eager to help in anyway. Because of their experience, they took care of things thoughout the event so my husband and I could enjoy meeting family and friends at our daughter's engagement. It was not just us they notice the other guests did as well. They just fit in so well. I would certainly work with them again if another opportunity comes up.

Date of experience: January 27, 2024


Rated 5 out of 5 stars

Amazing staffing team!

As a wedding planner, I am so happy we hired RubyLemon to help out with my client's wedding. Their team (Marco was our lead that day) went above and beyond with bussing, setting up appetizer/drink stations, table settings, cleaning up rentals and much more. They were easy to work with and was on top of any needs I asked of them. Highly recommend!

Date of experience: November 11, 2023


Rated 5 out of 5 stars

Fantastic event staff - organized, experienced, and friendly

RubyLemon provided 5 staff members to help run our wedding a week ago. They did everything from setting up the space, to replenishing food and drinks, to bussing tables, to cleaning everything up after the event. Throughout the whole event, the staff was friendly, efficient, organized, experienced, and just a pleasure to work with. They were really attentive and constantly made sure that my (new) wife and I had what we needed during the event, bringing us food and drinks proactively throughout the evening. We couldn't have asked for better event staff!

Date of experience: November 10, 2023


Rated 5 out of 5 stars

Best fire breathing company in the uk!

From the moment we booked the team were all so nice and very professional even though they were so busy with eurovision!! Amy was our fire entertainer and she was amazing!!! The show was for our restaurant launch and every time she came outside it caused a massive scene with everyone tagging us on social media and the show itself looked incredible! can’t recommend them highly enough!

Date of experience: May 12, 2023

Advertisement

Rated 4 out of 5 stars

Ruby Lemon have been really brilliant…

Ruby Lemon have been really brilliant when i was planning my little boy party. I booked with them and the lady who was supposed to come couldn't because of flooding, so Ruby Lemon sent someone else and refuned me the full amount that I had paid. The woman I think Abigail she was called was amazing with the children kept them entertain for the full 2 hours with lots of games ect.

Date of experience: February 15, 2020


Rated 5 out of 5 stars

Incredible performance

Incredible performance! Every guest was entertained from young children to adults.

The lady that came arrived early was friendly, adaptable to exactly what we wanted and very professional. Will 100% be using Ruby Lemon again. Communication was excellent from the start, after previously being let down by another company. So pleased I chose Ruby Lemon. Looking at what else they do for our next party!

Date of experience: August 24, 2020


Rated 5 out of 5 stars

Holly was extremely helpful and easy to…

Holly was extremely helpful and easy to work with and her ideas and costume design on such short notice were amazing, we will 100% be using rubylemon again! Kayley and Lauren were very professional and after a small brief took to their stilts and made their way around our massive car show to entertain the crowds for the day.
Thank you all
Tumerfest south car show

Date of experience: June 11, 2023


Rated 5 out of 5 stars

Fantastic showgirls!

We hired two showgirls to attend a casino-themed party at our home and they were wonderful! Everyone loved the costumes and the girls were lovely. They took pictures with our guests and passed out champagne. It was the perfect start to the party and we’d definitely hire entertainment with Rubylemon again! :)

Date of experience: April 15, 2023

Advertisement

Rated 5 out of 5 stars

Ruby Lemon made our party a success!

The wonderful team Lisa sent for my backyard party for my husband's 60th, Lucy, Ashley and Carie, did so much more than I could have hoped for. I hired them as servers to replenish food, clear used plates, etc., and they ended up creating an amazing, beautiful charcuterie board with the cheeses and meats we had bought, as well making creative work-arounds with our serving tables on a VERY windy day. At the end of the party, they packed up all the leftovers, washed and stacked all my serving platters/bowls, and everything else was put in their proper recycling/composting/trash bins. AND they were all so sweet, friendly and very helpful. For once, I actually got to spend time with our guests instead of running around being a crazy host! I HIGHLY recommend them!

Date of experience: April 30, 2023


Rated 1 out of 5 stars

Fat shame their employees

This company is just a rebrand of ‘Elless promotions’ who changed their name because they appeared in the news for openly fat shaming their employees on their manager’s group chat.

Article can be found on The Sun ‘yates-good-looking-policy-axes-woman’

Same managers are running Ruby Lemon including Holly and Lisa.

Date of experience: August 01, 2022


Rated 5 out of 5 stars

A one stop shop, amazing company!

A one stop shop, amazing company!

We used Ruby Lemon for our private event for security, face painters, wait staff and stilt walkers - I cannot recommend this company enough! It saved me so much time of searching and vetting multiple companies to fill each thing we needed - which they gave us a special package rate for. Communication leading up to the event was great and the day could not have went any smoother. Will definitely book again!

Date of experience: July 30, 2019


Rated 5 out of 5 stars

Joy to work for!

Since February 2020, I’ve been working Freelance for Ruby Lemon and I have REALLY enjoyed myself! Correspondence is always fast and efficient when needed and they are very accommodating and understanding when things don’t quite go to plan.
They are also very approachable and are always there if you need them!
Thanks for having me, I LOVE being a part of such a supportive Team!
I look forward to our future endeavours once Covid goes away and we return to a “New Normal”.

Who would’ve thought that I would actually be looking forward to going back to work ;)

Date of experience: June 18, 2020

Advertisement

Rated 1 out of 5 stars

Poor Service

They were quick to respond to the ad I put on addtoevent, we spoke of my requirements and quotes me for 3 bar staff at my wedding, after the deposit was paid they became poor at replying to emails. I was emailed at 9pm the night before my wedding to say that the the bar staff had all caught covid, but not to worry as they'd replaced one person. Sadly no one turned up, disappointed was an understatement. It is very difficult to get through on the phone and none of me emails have been responded to, its been 2 weeks and I'm waiting on a refund.Avoid this company.

Date of experience: September 17, 2021


Rated 1 out of 5 stars

I booked this company 3 years ago for…

I booked this company 3 years ago for our wedding. On the day I got a call an hour before the ceremony telling me they didn’t have the staff so nobody would be turning up. The lady I spoke to wasn’t very apologetic and said she was trying to ring round all staff, I asked her to call or message me and I heard nothing. We were left with no waiting staff for our reception!! Do not use they cannot be trusted.

Date of experience: July 16, 2022


Rated 5 out of 5 stars

I had a great experience with Ruby…

I had a great experience with Ruby Lemon. They supplied two entertainers for my 40th bday party, who did stilts, fire performance and disco ball dancers. The performers who came were lovely and Holly was so amazing to deal with. Thanks guys for making the party! I will be recommending and using you for my next party! Thank you!

Date of experience: May 07, 2023


Rated 5 out of 5 stars

Great Experience Using Rubylemon

Holly was really helpful in assisting us with our event. She was easy to deal with throughout the booking process. And our two stilt walkers on the day, Lilly and Jess, did an excellent job and played their part in our town show being a great success.

Date of experience: June 03, 2023

Advertisement

Rated 5 out of 5 stars

Great service

I booked entertainment for a 50th birthday through Ruby Lemon at one of my venues. They were a pleasure to work with and the process was efficient with updates and confirmations coming through as expected. We booked fire breathers, stilt walkers, glitter artist and a magician. All excellent and the clients were blown away with the magician.
Like most, we have been struggling with staff for our events but Ruby Lemon have been helping top up weekly. Highly recommend for all things entertainment and temp staffing.

Date of experience: November 13, 2021


Rated 5 out of 5 stars

What a great service!!

Thank you so much for the staff you provided for my big 40th birthday this weekend! The glitter face painter was great, all of our guests (young and old!) loved the extra sparkle! The waitress that you sent was also really helpful, ensuring our buffet was topped up and the garden kept tidy throughout the evening. Waking up to minimal tidying the morning after was an absolute dream and I would definitely use your services again. Thank you so much!

Date of experience: September 21, 2021


Rated 5 out of 5 stars

Angels is right!

Honestly could not fault them. The ladies went above and beyond. Took loads of stress off me and were fantastically helpful, courteous and best of all worked under their own initiative. I am seriously thinking of hiring them every day to make my life easier! Thanks to Rosie Megan and Olivia who could not have been better.

Date of experience: September 11, 2019