Ruined Party/Horrible Service
I hire server from RubyLemon for my daughters quinceanera. The party started at 6pm. I requested that the employee pick up the food at 5pm and have it set up by 6pm to serve. I paid for them to stay for the entire event to refill and keep the area clean.
They picked up the good at 6pm and only because I called asking why the good hadn't been picked up at 5pm. They dropped the food off at the left. Did not make contact with anyone. Left the food in the containers and left the event.
I had no one to set up the food, serve and refill the food. I called and they replied that they did not know why the employee left. They could not send a replacement and would refund me my money. Because of their actions my daughters party was pushed back 1 1/2 hrs during a 5 hr party. Our family couldn't enjoy themselves because they had to pick up where RubyLemon failed.
They provided an excuse in the response below but they took the job and should have followed through. There was no safety issues with picking up food, setting it up and refilling it. It makes no sense what you are saying. The restaurant called me at 6:00pm saying no one showed up to pick up the food. The food was suppose to be picked up at 5:00pm. So initially the person was already one hour late.
Date of experience: December 01, 2023
Reply from Rubylemon